12bajeevip Privacy Policy

Introduction and Scope

12bajeevip ("we", "our", "platform") is committed to providing a safe and transparent online betting and casino experience for users in Bangladesh. This privacy policy ("policy") describes how we collect, store, use, share, and protect your personal information when you use our website, mobile platform, and related services.

By using our services, you are agreeing to the terms of this policy. If you disagree with any part of this policy, please refrain from using our platform. This policy should be read together with our Terms and Conditions.

What Information We Collect

12bajeevip may collect the following types of information to improve your service quality and meet legal obligations:

a) Registration and Identity Information

• Full name, date of birth, and gender
• Email address
• Current address
• National ID or passport number (during the verification process)

b) Financial Information

• Mobile banking account details (bKash, Nagad, Rocket, Upay)
• Transaction history — records of deposits and withdrawals
• Wallet balance and bonus-related information

c) Usage Information

• Gaming activity and betting history
• Time spent on the platform and features used
• Login time, session information, and device information

d) Technical Information

• IP address and browser type
• Device operating system and model
• Information obtained from cookies and similar tracking technologies

Purpose of Information Use

12bajeevip uses collected information only for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To smoothly operate betting, gaming, and payment services.
• Financial Transaction Processing: To process deposits, withdrawals, and bonus payments.
• Customer Support: To respond to your complaints and questions.
• Security: To prevent fraud and unauthorized access.
• Legal Compliance: To comply with applicable laws and regulations.
• Responsible Gaming: To identify risks of excessive gaming and provide necessary support.
• Platform Improvement: To make our services better and more user-friendly.

Information Sharing with Third Parties

12bajeevip may share your information with third parties in the following limited circumstances. Data protection is ensured in all such cases:

a) Payment Processors

Necessary information may be shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete your financial transactions. These providers manage information in accordance with their own privacy policies.

b) Security and Identity Verification Services

Information may be shared with identity verification services to protect your account and prevent fraud.

c) Legal Requirements

We may be required to disclose information to authorities based on court orders, lawful requests from law enforcement agencies, or other legal requirements.

d) Business Transfers

In the event of a company merger, acquisition, or asset sale, your information may be transferred to the relevant parties, provided that equivalent protections under this policy are ensured.

Cookies and Tracking Technologies

12bajeevip uses cookies and similar technologies to improve your browsing experience and to operate our services effectively.

Types of Cookies

• Essential Cookies: Necessary to ensure the core functionality of the platform. Without these, login, payment, and gaming features will not work.
• Functional Cookies: Help remember your preferences and settings (such as language and other preferences).
• Analytics Cookies: Used to understand how users are using our platform and to improve services.
• Security Cookies: Used for fraud detection and account protection.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may cause some parts of our service to not work properly.

Data Security Measures

12bajeevip adopts industry-standard technical and organizational measures to protect your personal information. Our security framework consists of the following layers:

• SSL Encryption: All data transmitted on our platform is encrypted using SSL (Secure Sockets Layer) technology, keeping it secure during transmission.
• Server Security: Our servers are housed in secure data centers, and firewalls and access controls are used to prevent unauthorized access.
• Password Protection: User passwords are stored in encrypted form — never in plain readable form.
• Two-Factor Authentication: An additional verification process is available to protect your account.
• Regular Security Reviews: Our systems and processes undergo regular security testing.
• Staff Training: Our staff receive regular training on data protection, and only authorized personnel can access user information.

Data Retention Period

12bajeevip retains your personal information only for as long as necessary. We consider the following factors when determining retention periods:

• Active Accounts: All relevant information is retained for as long as your account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specific period to meet legal and regulatory obligations.
• Financial Records: Transaction records are retained in accordance with legal requirements.
• Technical Logs: System logs and security-related information are deleted after a defined period.

After the specified retention period has passed, your information is securely deleted or anonymized so that you can no longer be identified.

Your Rights and Choices

As a user of our platform, you have several important rights regarding your own information:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: If any of your information is incorrect, contact us to have it corrected.
• Right to Erasure: In certain circumstances you may request that your personal information be deleted, although some information may need to be retained if there are legal obligations to do so.
• Right to Restrict Processing: In certain cases you may request that the processing of your information be restricted.
• Right to Data Portability: You may request your information in a structured and readable format.
• Right to Object: In certain circumstances you may object to the processing of your information.
• Opt Out of Marketing Communications: You may stop receiving promotional communications at any time.

To exercise these rights, please contact our customer support team. We will process your request within a reasonable time.

Protection of Minors

12bajeevip provides services only to persons who are 21 years of age or older. We do not intentionally collect any personal information from minors.

Age verification is a mandatory step in the registration process. If we become aware that a minor has registered on our platform, that account will be closed immediately and the associated information will be deleted.

Changes to the Privacy Policy

12bajeevip may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of this page.
• By sending a notification to your registered email address.
• By displaying a notice when you log in to the platform.

If you continue to use our platform after any changes, you will be considered to have agreed to the updated policy. We therefore recommend that you review this page regularly.

If you have any questions or concerns about this privacy policy, please contact us. Speak directly with our team — we provide support in Bengali 24 hours a day, 7 days a week.