12bajeevip Terms and Conditions

1 General Terms and Definitions

12bajeevip ("Platform", "we", "us") provides an online betting and casino service for users in Bangladesh. The following definitions apply throughout this document:

1.1 Key Definitions

• "Member" / "User" — any person who holds a registered account on 12bajeevip.
• "Service" — all gaming, betting, payment and support activities provided on the 12bajeevip platform.
• "Account" — a member's personal profile and balance on the platform.
• "Bet" — financial participation in any game or event.
• "Bonus" — additional credits or rewards granted by the platform.

1.2 Applicability of Terms

These terms and conditions, together with 12bajeevip's privacy policy and responsible gaming policy, form a complete legal agreement. By accessing the platform or using the service, you consent to accepting all these terms.

2 Account Registration and Eligibility

2.1 Age Requirement

To use 12bajeevip's services, you must be at least 21 (twenty-one) years of age. Accounts belonging to minors will be closed immediately and all funds may be forfeited.

2.2 Registration Conditions

• Each person may open only one account.
• Accurate and truthful information must be provided at the time of registration.
• The platform reserves the right to close an account if false information is provided.
• Multiple members of the same household may open separate accounts, but registration from the same device or IP address may require verification.
• Registering an account means you have read and accepted these terms and conditions in full.

2.3 Identity Verification (KYC)

The platform reserves the right to verify a member's identity at any time. Before a withdrawal or when a certain amount is exceeded, any one of the following documents may be requested:

• National Identity Card (NID)
• Passport
• Driving License
• Other documents to match the name against the mobile banking account

Withdrawals may be put on hold if KYC verification is not completed.

3 Account Security and Responsibility

3.1 Password and Login Protection

You are solely responsible for the security of your account. The following guidelines are recommended:

• Use a strong and unique password.
• Do not share your login details with anyone.
• Always log out after using a public device.
• If you notice any unusual activity on your account, contact the support team immediately.

3.2 Unauthorized Access

12bajeevip will not be held responsible if someone gains unauthorized access to your account. However, if you inform our support team as quickly as possible, we will take the necessary action.

4 Deposit and Withdrawal Policy

4.1 Deposit

12bajeevip supports the following payment methods: bKash, Nagad, Rocket, Upay. The minimum deposit amount is ৳300 for each method.

• Deposits are generally credited to the account instantly.
• The correct reference number must be used at the time of deposit.
• Deposits from third-party accounts are not accepted — the name on the depositing account must match the name of the registered member.
• Unusual or suspicious deposits may be held for review.

4.2 Withdrawal

The minimum withdrawal amount is ৳1,000. Withdrawal processing generally takes between 30 minutes and 3 hours.

• Withdrawals can only be made through the same method used for the deposit.
• Any active bonus wagering requirements must be met before making a withdrawal.
• Withdrawals may be put on hold if KYC verification has not been completed.
• If fraudulent activity is suspected, withdrawals may be held and an investigation will be carried out.

4.3 Processing Delays

Occasional delays may occur during high transaction periods or due to technical issues. In such cases, contact the support team via 24/7 live chat.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

12bajeevip offers new members a 200% bonus on the first deposit, up to a maximum of ৳8,000. For example:

• Deposit ৳1,000 and get a ৳2,000 bonus — total balance ৳3,000.
• Deposit ৳10,000 and get a maximum ৳8,000 bonus — total balance ৳18,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10 times (10x). This means you must place bets totalling 10 times the bonus amount before the bonus can be withdrawn.

5.3 General Bonus Rules

• Each bonus has its own validity period — any unused bonus will be cancelled after it expires.
• While one bonus is active, another bonus may not apply.
• If an attempt is made to obtain a bonus through fraudulent means, the bonus will be cancelled and the account will be closed.
• 12bajeevip reserves the right to change the detailed terms of bonus offers.
• VIP members receive cashback benefits across three tiers — Bronze, Silver and Gold.

6 Betting and Gaming Rules

6.1 General Betting Rules

• A confirmed bet cannot be cancelled or changed.
• If incorrect odds are displayed due to a technical error, the platform reserves the right to cancel that bet.
• Winnings obtained from a software bug or system error may be voided.
• Bets will be settled after the outcome of the event has been determined.

6.2 Special Cricket Betting Rules

• If a match is cancelled or abandoned, bets will be refunded.
• Results determined by the Duckworth-Lewis method will also be treated as final.
• The live betting feature may be suspended at any time.

6.3 Slots and Casino Games

• All slots and casino games use RNG (Random Number Generator) technology — results are completely random and impartial.
• If the internet connection is lost, the result of any game in progress is saved on the server and will be shown once reconnected.
• 12bajeevip is not responsible for issues arising from game provider software.

7 Prohibited Activities

Any of the following activities are strictly prohibited. If detected, the account will be closed and funds will be forfeited:

7.1 Fraudulent Activities

• Opening multiple accounts or using another person's account.
• Bonus abuse — repeatedly attempting to claim the welcome bonus under different identities.
• Exploiting software bugs or technical vulnerabilities.
• Placing bets using automated bots or scripts.
• Using the platform for money laundering or illegal payment purposes.

7.2 Other Prohibited Conduct

• Harassing or threatening other members or staff.
• Attempting to attack the platform's services or servers.
• Opening an account with false or misleading information.
• Conspiring with other members to influence outcomes.

8 Account Suspension and Closure

8.1 Platform Rights

12bajeevip reserves the right to temporarily or permanently close any account in the following circumstances:

• Violation of the terms and conditions.
• Evidence or suspicion of fraudulent activity.
• Providing false identity or information.
• Failure to pass KYC verification.
• Instructions from legal or regulatory authorities.

8.2 Member's Right to Close Their Own Account

You can request to close your account at any time via live chat. You will be given the opportunity to withdraw any remaining balance before the account is closed.

8.3 Funds in Suspended Accounts

Funds in accounts closed due to rule violations will be held during the investigation. Once the investigation is complete, the funds will be returned or forfeited based on the outcome.

9 Responsible Gaming

12bajeevip is committed to responsible gaming. Gaming is a form of entertainment — not a solution to financial problems.

9.1 Limit-Setting Features

Members can set the following limits for themselves:

• Daily or weekly deposit limits.
• Self-exclusion for a specific period.
• Login session time limits.

Contact our 24/7 live chat to set limits or visit the Responsible Gaming page.

9.2 Warning Signs

You may be experiencing a gaming problem if:

• You are placing more bets to recover losses.
• You are having problems with family or at work.
• You are finding it difficult to stop gaming.

If you notice these signs, please seek help.

10 Privacy & Data Protection

10.1 Data Collection

12bajeevip collects your personal information solely to provide and improve our services. For more details, please read our Privacy Policy.

10.2 Data Security

• All data is secured with SSL encryption.
• Payment information is never stored on our servers.
• Your information is not shared with third parties, except where required by law.

10.3 Cookies

The platform uses cookies to improve user experience. By using the site, you agree to our cookies policy.

11 Dispute Resolution

11.1 How to Submit a Complaint

For any dispute or complaint, please first contact our support team directly via 24/7 live chat. Our team will work to resolve the issue quickly.

11.2 Email Complaints

If the issue is not resolved via live chat, please write to us in detail at: [email protected]

11.3 Finality of Decisions

The decision of the 12bajeevip dispute resolution team will be considered final. Related funds may be held while an investigation is in progress.

11.4 Time Limit

Any complaint regarding a transaction must be submitted within 30 days of the transaction date. Complaints submitted after this period may not be accepted.

12 Changes to Terms

12.1 Right to Make Changes

12bajeevip reserves the right to change, amend, or update these terms and conditions at any time. Members will be notified of significant changes via email or a notification on the platform.

12.2 Continued Use After Changes

Continued use of the platform after changes to the terms and conditions will be taken to mean that you have accepted the new terms. It is therefore recommended that you visit this page regularly.

12.3 Contact

For any questions about these terms and conditions, please use our 24/7 live chat or email us at: [email protected]